Delivery of services beyond expectations

Hospitality Lexis had a conversation with F&B Manager Awadesh Jha         to know about the Wedding Catering Services in Novotel Pune

Hospitality Lexis/ Print edition December 2019

Interpretation of demand ensures we deliver beyond expectations. Planning and design of facilities make it convenient to cater to all types of catering. Production and service upkeep makes us confident to deliver the best. It is important to create a Heartist experience and if done right it is simple to create one, just as the name states “Heartist”, it is nothing else but a personalized service which we expect to deliver and can be done by easy steps like, remembering guest preferences, remembering occasions, resolving guest queries spontaneously. If a Heartist experience is created for the guest he/she will always tend to remember the hotel for a memorable stay.

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