Elevating the beauty of Indian Culture through the core values

An Exclusive Interview with Mr Sarbendra Sarkar on Cultural Impact on the Indian Hotel and Restaurant Industry

Hospitality Lexis / Print Edition November 2019

Mr. Sarbendra Sarkar Managing Director, Cygnett Hotels and Resorts. Mr. Sarbendra said: It’s not about us, it’s about you. You – our guests – are what drive us, in all our endeavours, to create value!

As Cygnett Hotels and Resorts deal with multi-brand portfolio and with properties located at the various destination which has a deep root with the regional culture we try to inculcate the local flavours which a foreign tourist will seldom be able to experience.

Check-in to Indian tradition

Our Cygnetture experience program ensures that all our touch points are met which spells our brand identity once when he checks in to the hotel. We do the Indian traditional welcome at all our leisure as well as business hotels with a warm – “Namshkar” followed by “Tilak”. Personalized Hospitality 

Personalized Hospitality at Cygnett Hotels and Resorts

We ensure that we follow our five sense program which is based on sight, smell, sound, touch and taste and we customize it to all our International travellers and we ensure that his/ her food habits are carefully studied and the menus are designed to cater it during his stay, we also try to do a personalized service at some part of our country.

“Committed to a set of principles that define our company identity not just in name but also truly in form” he added.

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