Supporting Travelers Amid Dreamfolks' Suspension of Lounge Services

Passengers at the Chennai and Kolkata airports have been experiencing disruptions in lounge access. This is due to the unexpected disruption of services by Dreamfolks Services Ltd, a lounge access provider partnered with several banks, in violation of its service agreements with the lounge operators.

Travel Food Services (TFS) is actively working with the banks to facilitate the immediate resumption of services. Despite our requests, services through Dreamfolks have not yet been restored.

This breach of its obligations has resulted in significant inconvenience to passengers at multiple airports, and we are exploring appropriate legal remedies against Dreamfolks.

Lounges at Chennai and Kolkata airports continue accepting all major debit and credit cards including from other access providers aside from Dreamfolks.

We are committed to fully supporting passengers during this period.

- Spokesperson, Travel Food Services (TFS)

About TFS:

Travel Food Services (TFS), a prominent leader in the F&B industry, operates over 380 F&B outlets and 27 Lounges in 19 cities, at major travel hubs across India and Globally. TFS enhances airport spaces with diverse cuisines and innovative dining concepts. Established by K Hospitality Corp and SSP Group, UK, TFS leverages a combined expertise of over a hundred years to transform travel F&B and retail experiences.

TFS is dedicated to enhancing airport spaces, aiming to improve the travel experience through unique lounge environments and innovative culinary concepts. Its lounges provide diverse, high-quality dining options and redefine luxury and traditional lounge experiences by focusing on customer comfort and introducing experiential culinary concepts. Annually, TFS serves 150 million customers, delivering a multisensory experience that incorporates local culture and history into its offerings.