The word hotel signifies a commercial establishment that provides accommodation, refreshments and entertainment. With time hotels have extended its operations to various other areas like public meeting, holiday spot, business dealings, political affairs etc. Definitely this whole lot of actions cannot be a one man show. It requires list of meticulous manpower that are ready to give highest level of service and are passionate about fulfilling the enchantment of the guest. This very aspect increases career prospects in hotel industry. To be a part of this sector one needs to possess social skills, business aptitude and an ability to withstand pressure of long working hours. Above all it is important to present all these features in front of those personnel who are entrusted with the task of interviews. This is why proper preparation is needed to land a job in this sector.
Below are the lists of questions frequently asked for the interviews:
Personal Questions
As jobs at hotel industries are more related to personality and behavior, so most of the questions asked are individualized. Such questions are intended to know about the applicant. This builds a repo between the interviewer and interviewee. First impression is the last impression. So the answer should be very precise. Anything that brings out negativity of oneself should be avoided. Interviewer is likely to go ahead only when he is satisfied with this part.
Introduce yourself.
Have you been with the hotel before?
What are your expectations?
What are your greatest strength/weaknesses?
Are you prepared to travel or transfer when needed?
What sorts of person do you like /not like to work with?
How would you handle guest complaints/ working under pressure?
How do you measure your own performance?
Related to knowledge of the hotel: It is important for the applicant to have thorough knowledge of the organization for which he is applying and with which one has worked with. Such as- services that it renders, staffs, events, awards, mission, vision etc. Certain amount of research is essential in this regard. It builds quality content. It also helps in relating oneself with the organization. It is not necessary to learn and list all things in one go but to connect it to own interests. Such candidates are possible to impress the interviewer and stand ahead of the crowd.
What do you know about us/ this organization?
How do you grade this hotel?
Who are our main competitors?
What are our unique features?
What lacunae do you find for this hotel?
Related to association with the hotel
These questions are asked to know about the ability and aspiration of candidate in relation to the hotel industry. It is worth here to prove one to be an excellent team member with a constructive mind-set. At this juncture interviewer seeks to know what an aspirant can offer to the organisation. So it is necessary to draw attention of interviewer to those skills, which would make one fit for the job.
Why do you want to work for this hotel?
What are your career goals here?
What are the changes that you want to introduce at your work place?
How long do you see yourself working for this hotel?
What are your goals?
Why did you leave previous job?
Why should we employ you?
Do you have any questions for us?
The success of any hotel lies in the hands of its talented employees who have been selected for its thrilling journey. So hotels are very particular about selecting its work force.Working in a hotel requires endurance, competence, and service skills. In hotel industry ability to present oneself in a pleasant way matters more than anything else. That is why preparing for a job in this sector requires separate planning. Having which can only ensures right landing into the job here.