Leading with Passion and Precision: Women in Housekeeping Excel

Poonam Kumari, Executive Housekeeper, Novotel Kolkata Hotel & Residences

In the world of hospitality, the spotlight often shines on the grand experiences, but behind every immaculate room and seamless guest service is a team of dedicated women working tirelessly behind the scenes. As a lady Executive Housekeeper at Novotel Kolkata Hotel & Residences and being part of RiiSE, I take immense pride in leading a team that ensures every one of our guests feels at home.

Housekeeping is more than just maintaining cleanliness—it’s about creating comfort, warmth, and a memorable experience. It takes precision, passion, and resilience, with strategic decision-making empowerment and support. Today I am proud to see myself and my colleagues excelling in this role every day considering the equal opportunity support we receive from Novotel Kolkata Hotel & Residences and Accor.

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