Virtual Reality in Hospitality: Showcase how virtual reality is enhancing guest experiences.

Transforming Hospitality with Virtual Reality: Elevating Guest Experience at Novotel Kolkata

Akash Bansal,

Director of Operations, Novotel Kolkata Hotel & Residences

At Novotel Kolkata Hotel & Residences, we see virtual reality (VR) as a powerful tool that is transforming the guest journey in meaningful ways. VR enables guests to explore our hotel virtually before their stay, offering an immersive preview of our rooms, event spaces, and facilities. This has been especially valuable for wedding planners, corporate clients, and long-stay guests, allowing them to make confident, well-informed choices. Beyond pre-arrival engagement, VR is also enriching the in-stay experience. Guests can enjoy virtual tours of nearby cultural landmarks, heritage spots, and city highlights right from their room—helping them connect more deeply with the destination even before stepping out.

Our aim is not to replace the human touch but to complement it with smart, thoughtful technology. Virtual reality allows us to create a sense of excitement, comfort, and connection—long before check-in and long after check-out. As we continue to innovate, tools like VR will help us deliver more personalized, memorable, and immersive experiences that truly reflect the spirit of hospitality at Novotel Kolkata.

Exploring the Horizon: Virtual Reality's Future Role in Enhancing Hospitality at Seven Seas

Ramesh Dang,

Director, Seven Seas Hospitality

While virtual reality holds tremendous promise in the hospitality sphere, I must note that we are still exploring its full potential. Our current focus remains on strengthening traditional service excellence and digital engagement. However, the insights from emerging VR technologies continue to influence our future planning, as we explore how such innovations might eventually enrich the guest experience at Seven Seas.

Reimagining Hospitality: How Virtual Reality is Revolutionizing Guest Experience at Hilton Mumbai

ARVIND KUMAR KEWALCHAND

Director Marketing & Communications, HILTON MUMBAI INTERNATIONAL AIRPORT

In hospitality, experience is everything. Every detail — from ambiance to interaction — shapes how guests remember us. As technology evolves, Virtual Reality (VR) has emerged as a powerful tool to reimagine these experiences long before a guest steps through the door.

In my previous Assignment , we embraced this innovation by launching VR hotel tours, allowing potential guests and event planners to explore our spaces in a fully immersive, 360-degree environment. Our sales team carried VR headsets to meetings, offering clients a virtual walkthrough of rooms, banquet spaces, and event setups — complete with décor options. This transformed how decisions were made, eliminating guesswork and boosting client confidence.

Where guests once relied on photos and reviews, VR now lets them "walk" through lobbies, explore amenities, or even preview a honeymoon suite — all from home. This not only builds trust but enhances personalization and emotional connection early in the journey.

Beyond marketing, VR is also a game-changer for operations. It’s being used to train staff in realistic scenarios, improving service quality and preparedness without real-world consequences.

VR isn’t just a digital novelty — it’s a storytelling tool that empowers hotels to deliver more personalized, informed, and memorable experiences. It elevates not only what we offer, but how we make our guests feel.

As we look to the future, immersive tech like VR will define the next frontier of hospitality — where experience begins long before check-in.

We at Hilton Mumbai focusing on same

Step into the Future: Virtual Reality in Hospitality

Rajib Roy Choudhury 

Senior General Manager, Hotel Vedic Village Spa Resort

Virtual reality in hospitality enhances guest experiences through immersive property tours, destination exploration and interactive activities, allowing guests to preview amenities and local attractions before and during their stay.

Immersive Experiences: How VR is Revolutionizing Hospitality

Radhika Changoiwala - Marketing & Communications Manager at The Westin Mumbai Garden City

Virtual reality is transforming hospitality by offering immersive previews of hotel rooms, amenities, and destinations before guests even arrive. It enhances bookings, streamlines event planning, and creates engaging in-stay experiences like virtual wellness or destination tours, making the guest journey more interactive and personalised.

A Feast for the Senses: How Virtual Reality is Revolutionizing Dining

Hitesh Keswani, Managing Director at Aspect Hospitality

By blending technology with storytelling, virtual reality is redefining restaurant experiences for guests. Today, guests can explore immersive menus, take virtual tours of kitchens, and even embark on multi-sensory dining journeys that transport them to different cultures or eras. At Aspect Hospitality, we are focused on creating memorable, engaging experiences that begin long before the first course and linger long after the last.”