How AI Can Support Marginalised Communities: The LaLiT Point of View

New Delhi, At a time when India is shaping the global conversation on ethical and inclusive Artificial Intelligence at leading AI summits and policy forums, The LaLiT Suri Hospitality Group believes that as AI becomes integral to the future of service-led industries, its next chapter must be guided by inclusion, dignity, and responsibility. In a sector built on human connection, AI should go beyond operational efficiency to actively remove barriers, create safer spaces, and expand access for communities historically excluded by default.

At the heart of The LaLiT’s philosophy is the principle of “Access Before Advantage.” The Group views AI as a powerful equaliser—whether through voice-led and vernacular interfaces for individuals with limited literacy, real-time language translation for migrant workers and international guests, or assistive technologies supporting persons with visual, hearing, and mobility disabilities. Inclusivity, The LaLiT asserts, is not special accommodation but equal access by design.

The second pillar focuses on Dignified Employment and Skill Inclusion. AI, according to the Group, must democratise skilling rather than replace human value. From bias-free, skill-based hiring systems to personalised learning tools for LGBTQIA+ individuals, persons with disabilities, and those from economically disadvantaged backgrounds, The LaLiT believes the future of work must be fair before it is fast.

A strong emphasis is also placed on Bias-Responsible AI, with constant audits, diverse India-centric datasets, and human oversight ensuring empathy remains non-negotiable. AI, the Group maintains, should deepen understanding—never diminish it.