IHCL, Goa Enhances Service Standards At GTDC Residencies

PANAJI, JULY 13, 2022: In an effort to achieve benchmark service standards for Tourism in Goa, the Indian Hotels Company (IHCL) conducted a full day training programme for the staff of Goa Tourism Development Corporation Ltd (GTDC) Residencies at Taj Resort & Convention Centre in Dona Paula. The training involved a thorough showcase of IHCL’s signature hospitality and an interactive session with the Learning and Development Team of IHCL, Goa on the current trends and potential learnings of this rapidly evolving industry.

The attendees were chosen on basis of seniority in ranking and experience. The session involved a detailed study of heart of the house departments including Housekeeping, Food and Beverage Service, Food and Beverage Production, Front Office, Engineering and Horticulture. Each Head of Department demonstrated the various techniques and skills used in daily hotel operations and correct use of state of the art equipment for effective time management with bulk requirements. Additionally, each department discussed about the common challenges faced and the various methods practiced to address them.

“Unlike other states in the country, tourism is the backbone of Goa’s economy with 40% of the population directly or indirectly dependent on it. Hence, it is imperative that we adapt to the changing tourism landscape and match the service expectations of today’s traveller. Goa has immense potential to position itself as the world’s best travel and leisure destination. With a combined and unified effort of all the partners and stakeholders in the industry, I am certain that Goa can achieve exemplary standards in tourism.”

Mr. Vincent Ramos, Senior Vice President – Goa for IHCL

“We are immensely grateful to the IHCL team for extending their resources and support towards enhancing the service standards at GTDC Residencies. Undoubtedly, IHCL is the hallmark of Indian hospitality with a service culture that has been nourished over 118 years and practised across 50 global destinations. This synergy will help Goa to be a model state as per the vision of our Hon'ble Chief Minister, Dr. Pramod Sawant.”

Dr. Ganesh Gaonkar, Chairman – GTDC

GTDC has over 500 keys spread across the length and breadth of the state in key locations. These properties are primarily used to cater to travellers visiting the paradisiacal state of Goa from across the country.

About The Indian Hotels Company Limited (IHCL)

The Indian Hotels Company Limited (IHCL) and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service. These include Taj – the iconic brand for the most discerning travellers and the World’s Strongest Hotel Brand and India’s Strongest Hospitality Brand as per Brand Finance 2021, SeleQtions, a named collection of hotels, Vivanta, sophisticated upscale hotels, and Ginger, which is revolutionising the lean luxe segment.

Incorporated by the founder of the Tata Group, Jamsetji Tata, the Company opened its first hotel - The Taj Mahal Palace, in Bombay in 1903. IHCL has a portfolio of 236 hotels including 60 under development globally across 4 continents, 11 countries and in over 100 locations. The Indian Hotels Company Limited (IHCL) is India’s largest hospitality company by market capitalization. It is primarily listed on the BSE and NSE.

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