JW Marriott Kolkata appoints Director of operations – Ms. Sabrina Pooja Dey

Sabrina Pooja Dey Director of operations, JW Marriott Kolkata

In a career spanning over 12 years, Sabrina Pooja Dey has perfected her art, while enhancing customer satisfaction and maintaining the standards of the establishments she has been associated with. Having graduated from St. Xavier's College, Kolkata in 2005, she went on to complete her Diploma in Hotel Management from The Oberoi Centre for Learning and Development in 2008.

Sabrina initially started her training at The Oberoi Centre for Learning and Development and officially kick-started her career with The Oberoi Mumbai as Assistant Manager, Food and Beverage, where she was also a recipient of the FLO GR8 Award for Bravery 2009 for her commitment to guest relations during the 26/11 terror attack at the hotel. After a one year stint, she joined The Oberoi Grand Kolkata with the same position.

Her core leadership role included revitalizing internal groups, building and managing guest relationships,training and mentoring teams to outperform themselves and competition Following her tenure in Kolkata, Sabrina moved to Agra at The Oberoi Amarvilas as Food and Beverage Service Manager, in 2012, where she was managing the restaurant, bar, in-room dining and special dining experiences at the resort.

In 2014 she joined The Oberoi Grand Kolkata where she managed restaurant, bar, in-room dining and banqueting operation for the 209 room property. She also spearheaded the task force in opening the all-day dining restaurant and Bar Threesixtythree° at The Oberoi Grand Kolkata. Additionally, she won Food and Beverage Manager (East) of the Year 2017 from BW Hotelier.

In her current role as Director of Operation at JW Marriott Kolkata, Sabrina will be seen effectuating strategies to support business growth, revenue generation through up-selling of products and services and creation of value through designing new products. Ensuring strict compliance with quality, safety, environment, and health standards, her focus will demonstrate creativity conceptualizing and executing unique guest experiences.

In a selfless pursuit of customer satisfaction and ultimate achievements of organizational targets, Sabrina has gained mass knowledge from her previous job stints. She has gained International exposure in Italy and France for food and wine and in Scotland for whiskey, which adds to her overall planning of activities. A diligent worker Sabrina is entirely focused on maintaining good relations with the guests and enhancing guest database for an all rounded growth of the property.