More paws, more perks: Akasa Air announces enhancements to its ‘Pets on Akasa’ service

• Two pets can travel in the cabin on a flight
• Booking window reduced to 24 hours before departure
• Over 8500 pets flown since launch

National, 29 September 2025: Akasa Air, India’s fastest-growing airline, announced key enhancements to its much-loved pet travel service, Pets on Akasa, aimed at offering greater flexibility and convenience to pet parents. As part of enhancements, Akasa Air now allows two pets in the cabin, an increase from the previous limit of one pet. This enhancement reflects the growing demand from pet parents and reaffirms Akasa Air’s commitment to offering a warm and inclusive travel experience to all passengers.

Moreover, the booking window has been reduced to 24 hours before departure, from the earlier 48-hour requirement, providing greater flexibility to travellers. Akasa Air’s Pets on Akasa service has received an overwhelmingly positive response from pet parents, solidifying its reputation as a trusted choice for safe and comfortable pet travel. The airline has flown over 8500 pets since the launch of the service. This success stems from the airline’s customer-focused approach and adaptability to evolving passenger needs. Akasa Air continues to prioritize feedback from its customers, which has played an integral role in shaping its services, demonstrated by key policy enhancements introduced in May 2024 including increasing the permissible weight for pets in the cabin to 10 kgs (inclusive of the container) and extending the validity of pet travel certificates to 15 days, further streamlining the travel experience for pet parents.

Customers travelling with their pets on Akasa Air enjoy a range of complimentary value-added services, including a pre-booked window seat, priority check-in and baggage delivery, and Board First, ensuring an elevated flying experience. Akasa Air has undertaken extensive research and provided specialized training for its customer care centre, airport staff, and in-flight teams, highlighting its commitment to delivering the highest standards of care, safety, and comfort throughout the journey. Moreover, Akasa Air has also partnered with Umeed for Animals Foundation, which is a Gurgaon-based non-profit animal rehabilitation dedicated to rescuing and rehabilitating animals. The airline works with the NGO to implement best practices across processes and policies to continuously enhance pet comfort and safety.

Launched in November 2022, Pets on Akasa currently operates across 24 domestic cities, namely Mumbai, Ahmedabad, Bengaluru, Chennai, Kochi, Delhi, Guwahati, Agartala, Pune, Lucknow, Goa, Hyderabad, Varanasi, Bagdogra, Bhubaneswar, Kolkata, Sri Vijaya Puram, Ayodhya, Gwalior, Srinagar, Prayagraj, Gorakhpur, Darbhanga and Kozhikode.

Pet travel bookings can be made by calling the Akasa Air Care Centre at +91 9606 11 21 31, and for any queries, customers can write to pets@akasaair.com.

The Akasa Experience

Akasa Air’s empathetic and youthful personality, employee-friendly culture, customer-service philosophy, and tech-led approach have made it the airline of choice for millions of customers. Its brand-new fleet provides ample legroom and comes with USB ports in the majority of aircraft. Café Akasa, the airline’s onboard meal service, offers an assortment of healthy and delectable meals. Pets on Akasa allows customers to travel with their pets in the cabin or to carry them in cargo. Akasa Air offers over 25+ ancillary products such as Akasa GetEarly, Seat & Meal Deal, Extra Seat and Akasa Holidays, to deliver on its promise of exceptional customer service. Consistently enhancing the cabin experience for its customers, Akasa has launched several industry-firsts such as SkyScore by Akasa, SkyLights and QuietFlights. Akasa Air has introduced its safety instruction card and onboard menu card in Braille for people with visual impairment.

About Akasa Air:

Akasa Air is India’s most dependable airline, offering warm and efficient customer service, reliable operations, and affordable fares - all in the Akasa Way. Akasa’s youthful personality, employee-centric philosophy, tech-led approach, and culture of service make this commitment a reality for all Indians.

Akasa Air’s consistent on-time leadership, operational efficiencies and extremely positive customer feedback have made it a preferred carrier in India, serving over 21 million passengers since its launch in August 2022. Akasa Air currently connects with 24 domestic and six international cities, namely Mumbai, Ahmedabad, Bengaluru, Chennai, Kochi, Delhi, Guwahati, Agartala, Pune, Lucknow, Goa, Hyderabad, Varanasi, Bagdogra, Bhubaneswar, Kolkata, Sri Vijaya Puram, Ayodhya, Gwalior, Srinagar, Prayagraj, Gorakhpur, Darbhanga, Kozhikode, Doha (Qatar), Jeddah, Riyadh (Kingdom of Saudi Arabia), Abu Dhabi (UAE) Kuwait City (Kuwait) and Phuket (Thailand).

With a clear focus on sustained, long-term growth, Akasa Air has placed a firm order of 226 Boeing 737 MAX airplanes, powered by CFM fuel-efficient LEAP-1B engines. It currently operates 30 737 MAX aircraft, which deliver superior efficiency in reducing fuel use and carbon emissions. The aircraft also have a quieter cabin with 40 per cent less noise, fulfilling the airline's promise of being an environmentally progressive company with the youngest and greenest fleet in the Indian skies