Crowne Plaza Kochi Appoints Mittu Alex as the Front Office Manager

Crowne Plaza Kochi is delighted to announce the appointment of Mr. Mittu Alex as the Front Office Manager, strengthening the hotel’s leadership team and reaffirming its commitment to exceptional guest experiences.

Mr. Mittu Alex brings with him a strong foundation in hospitality operations, having most recently served at Hilton Trivandrum. Over the course of his career, he has gained valuable experience working with some of the most respected names in the industry, including IHG Hotels ,Marriott Hotels, Raintree Hotel, Radisson Hotels, and. This diverse exposure across multiple international brands has equipped him with a well-rounded understanding of service excellence, operational efficiency, and guest engagement.

Mittu is highly regarded for his customer-centric mindset. He believes that the front office is the heart of the guest journey and plays a pivotal role in shaping first impressions and lasting memories. In his new role, he will oversee all front office operations, ensuring seamless service delivery while upholding Crowne Plaza Kochi’s high standards of hospitality.

His appointment comes at a time when Crowne Plaza Kochi continues to perform strongly in guest satisfaction metrics, including consistently positive Guest Love Scores, reflecting the hotel’s focus on personalized service and meaningful guest connections.

“We are pleased to welcome Mittu Alex to the Crowne Plaza Kochi family. His extensive experience with leading hospitality brands, combined with his guest-focused approach, makes him a valuable addition to our team. We are confident that his leadership at the front office will further enhance our guest experience and contribute positively to our Guest Love.”

Dinesh Rai, General Manager, Crowne Plaza Kochi,

Beyond his professional commitments, Mittu is an avid traveller who enjoys exploring new destinations and cultures. He also has a keen interest in sports and actively participates in cricket, volleyball, and badminton, reflecting his energetic and team-oriented personality.