Fairmont Mumbai & Roswyn Appoints Rajiv Kapoor as General Manager

MUMBAI, 18 February 2026 – Rajiv Kapoor has been appointed General Manager of Fairmont Mumbai and Roswyn, A Morgans Originals Hotel bringing unified leadership to two distinct luxury brands and reinforcing their strategic direction in one of India’s most competitive hospitality markets.

Roswyn, currently in its pre-opening phase, debuts in India through Morgans Originals, a collection by Ennismore — the global collective of entrepreneurial and founder-built brands rooted in creativity and purpose.

Rajiv has led Fairmont Mumbai since its pre-opening phase, spearheading the hotel’s launch in April 2025 and shaping its operational framework from concept to opening. With over 25 years of experience in luxury hospitality, he brings extensive expertise in hotel operations, strategic planning, guest service excellence, and high-performance team leadership. His leadership style blends commercial discipline with brand storytelling, consistently translating vision into measurable performance.

In his role as General Manager, Rajiv will oversee overall operations, commercial performance, strategic direction, and team development across both hotels. While Fairmont Mumbai represents the legacy, scale, and grandeur of the Fairmont brand, Roswyn reflects the Morgans Originals vision of independent hotels with iconic cultural story. Under his leadership, both properties will maintain distinct brand positioning while delivering consistent service standards in Mumbai’s competitive luxury hospitality market. The focus will be on accelerating revenue growth, strengthening ADR and market share, building operational synergies, and deepening long-term brand equity across both hotels.

“With over 25 years of hospitality, I’ve learned that the first year is about building discipline, culture, and credibility. Fairmont Mumbai has successfully completed its inaugural year, establishing a strong operational foundation and a clear position in the city’s luxury landscape. Now, with Roswyn — India’s first Morgans Originals — we are entering an exciting phase of growth. Morgans Originals hotels are known for their independent personalities, design-led spirit, and cultural edge, and Roswyn is poised to resonate deeply with the modern, globally minded traveller. Together, we are shaping two distinct brands with individual identities, united by operational excellence and a shared ambition to influence Mumbai’s next chapter in hospitality.”

Rajiv Kapoor

Prior to his move to Mumbai, Rajiv spent five years at Fairmont Jaipur, where he played a key role in repositioning the property through operational innovation and elevated guest experiences. His leadership contributed significantly to strengthening the hotel’s market presence and financial performance, earning him notable industry recognition, including General Manager of the Year - Upscale to Luxe at the Accor South Asia Hotel Awards 2021 and General Manager of the Year - Luxury Hotels Segment at the HOSI 2022 Hotelivate MakeMyTrip Awards. His tenure underscored his strength in asset repositioning, profitability enhancement, and building resilient, performance-driven teams.

Over the course of his career, Rajiv has led world-class resorts across Asia, strengthening his expertise in cross-cultural service delivery, market adaptability, brand positioning, and operational excellence. This international exposure enables him to align global standards with local nuance — a critical advantage in a dynamic market like Mumbai.

With this appointment, Fairmont Mumbai and Roswyn enter a new phase of integrated leadership focused on sustained growth, operational precision, and long-term brand relevance.