Holiday Inn Mumbai International Airport Announces Susan Mathews as Front Office Manager

Mumbai, 24th October 2025 - We are pleased to announce the appointment of Susan Mathews as the Front Office Manager at Holiday Inn Mumbai.

Susan brings with her a wealth of experience, having spent over 12 years at Novotel Goa Resorts & Spa, where she was instrumental in leading front office operations with excellence. She also has an impressive background in aviation, having worked for more than 6 years as a cabin crew member with prestigious airlines like Indigo and Kingfisher. This experience helped shape her strong foundation in guest service, attention to detail, and high-pressure problem-solving.

In her most recent role as Assistant Front Office Manager with the Accor Group, Susan was known for her strong leadership, team-building abilities, and a deep commitment to guest satisfaction. She has consistently demonstrated an exceptional ability to lead cross-functional teams, resolve challenges efficiently, and maintain high service standards in dynamic hospitality environments.

Susan is admired for her excellent communication skills, empathy, and approachable leadership style. Her strengths lie in building strong guest relationships, mentoring staff, and creating seamless operational workflows that enhance both the guest and employee experience.

With her passion for hospitality, deep operational knowledge, and people-first approach, Susan's philosophy is simple yet powerful – “Live, love, laugh” – which perfectly mirrors her warm personality and positive influence on her team and guests alike.

About Holiday Inn Mumbai International Airport

Holiday Inn Mumbai International Airport is strategically located near the International and domestic airport and close to corporate hubs. This 245-room hotel is located amidst North Mumbai’s commercial hub and is 1.2 kms from the International and 5 kms from the Domestic airports. Hotel facilities include a Rooftop infinity pool, Business Centre, an Executive Lounge, Gymnasium and Spa. For conference and banqueting facilities, there is a grand Ballroom which accommodates 700 guests and 5 smaller meeting rooms equipped with superior technology. Sky Terrace is an open-air rooftop venue for that perfect evening gathering. On offer is a choice of dining options: Saptami - an all-day dining restaurant featuring live counters, Brew Code – offers fresh deli specialities, BAR 72 – a chic lounge bar and 24-hour Room Service.