JW Marriott Mussoorie Walnut Grove Resort & Spa Appoints Arti Kukreti as Director of Rooms

April 24, 2025 – At JW Marriott Mussoorie Walnut Grove Resort & Spa, hospitality goes beyond service—it is a deeply felt culture. One built on the joy of anticipation, on crafting moments with intent, and on connecting guests not just to a place, but to a feeling. Set against the towering deodars and sweeping Himalayan valleys, the resort continues to evolve—not only in experience, but in the people who bring those experiences to life.

This season, the property welcomes a new name to its leadership family: Arti Kukreti, who steps in as Director of Rooms, bringing with her a signature blend of passion, precision, and people-first leadership.

With years of experience in elevating operational efficiencies across prominent hotel brands, Arti joins the Mussoorie team after her role as Rooms Division Manager at Accor, where she drove key improvements across guest satisfaction, team engagement, and service design.

“The essence of JW Marriott Mussoorie lies in how it makes people feel—from the lightness in the mountain air to the warmth in every interaction. I’m here to build on that foundation—quietly enhancing, thoughtfully evolving and engaging all the senses,”.

Arti Kukreti

Her goals in this new role are both strategic and soulful: to streamline operational excellence while infusing each guest journey with deeper personalisation and intention. From optimising seasonal service flows to introducing elevated digital touch points and intuitive guest offerings, Arti’s approach is centred on designing experiences that feel authentic, effortless and well-balanced.

Her journey in hospitality has been shaped by a quiet mastery—of details, of people, of the guest perspective. Whether it’s designing smoother arrivals, cultivating stronger teams, or building personalised rituals that guests return for, Arti brings a refined understanding of how the everyday becomes memorable. Her approach is less about quick wins and more about creating systems that breathe—where efficiency serves emotion, and operations move with intention.

“Arti’s arrival brings a new dimension of creativity, heart and way of thinking to our ecosystem,” . “She understands that behind every great experience is a system of thoughtful care. Her energy, passion, and innate guest-first mindset make her a natural fit for our award winning resort—and a true custodian of our culture.”

Anoop Pandey, General Manager, JW Marriott Mussoorie Walnut Grove & Spa

A firm believer in the evolving nature of luxury travel, Arti sees today’s guests as seekers of connection, meaning, and memory—not just indulgence and opulent luxury. Her vision is to integrate that understanding into every operational detail—from warm welcomes and immersive activities to the thoughtful integration of nature into the guest journey, inspiring guests to view luxury through a renewed lens.

What excites her most about the hills? “The ability to create stillness. The luxury of time. The chance to help people slow down—and feel something genuine.”

With Arti Kukreti stepping into her role, JW Marriott Mussoorie continues its journey not just as a five-star resort—but as a home in the hills, where every moment is intentional, and every guest story, unforgettable.