Shangri-La Le Touessrok, Mauritius Appoints Frédéric de Marcy Chelin as General Manager

India, March 17^th, 2025 - Shangri-La Le Touessrok, Mauritius is delighted to announce the appointment of Frédéric de Marcy Chelin as General Manager, effective March 15, 2025. Frédéric takes over from Gregory Coquet, who has decided to embark on a new professional journey after a tenure marked by strategic vision, operational excellence, and a commitment to delivering world-class hospitality.

 A Proven Leader to Drive Continued Excellence

With more than 15 years of leadership experience in luxury hospitality and tourism across the Indian Ocean region, Frédéric brings an in-depth understanding of Shangri-La Le Touessrok, Mauritius and a track record of transformational leadership.  As a born and bred Mauritian, his knowledge of the destination and local culture is beyond compare, which brings great benefits both to his team and to guests looking for an authentic Mauritian experience. Frédéric is a true Shangri-La success story and having joined the resort in 2018, he has held key strategic roles, including Director of Sales & Marketing, Executive Assistant Manager, and most recently, Director of Operations. His exceptional growth and team leadership, demonstrates the value Shangri-La places in their employees, the importance of colleague retention and championing team development within the group. 

 During his tenure, Frédéric has been instrumental in shaping the resort’s evolution by:

·         Successfully driving the resort’s renovation and relaunch, ensuring a seamless transition while enhancing the guest experience.

·         Introducing innovative F&B experiences, setting new standards in luxury dining.

·         Elevating guest satisfaction, with OSE scores rising from 89 to 92 within a year.

·         Spearheading the award-winning Family Experience Programme, which earned the prestigious Best Family Programme CPT Award within the Shangri-La Group.

·         Enhancing the resort’s culinary reputation, with the overall dining rating climbing from 90 to 95.7.

 His expertise in operations, sales, marketing, and guest experience strategy makes him ideally positioned to lead Shangri-La Le Touessrok, Mauritius into its next phase of excellence at a particularly exciting time for the resort following a full renovation.

A Commitment to Exceptional Hospitality

Renowned for his collaborative leadership style, innovative mindset, and deep industry expertise, Frédéric is committed to further strengthening the resort’s position as a leader in the Indian Ocean’s luxury hospitality sector. His extensive relationships with key trade partners, travel advisors, and industry stakeholders will ensure continued commercial growth and enhanced service excellence.

 “We are thrilled to have Frédéric step into this role at such a pivotal time for Shangri-La Le Touessrok, Mauritius,”  “His deep knowledge of the resort, commercial experience, and ability to anticipate industry trends will ensure continued success for our guests, team members, and partners alike.”

Kieran Twomey, Regional Head of Operations, Shangri-La Group MEIA region.

 As Shangri-La Le Touessrok, Mauritius enters this new chapter, the resort remains committed to delivering unparalleled guest experiences, innovative luxury offerings, and its signature ‘hospitality from the heart.’

 “As the General Manager of this iconic resort, I envision a sanctuary where the unparalleled Shangri-La's hospitality from the heart meets the truly unique and authentic Mauritian hospitality.  Our commitment is to continue to create lasting memories for our guests, fostering a culture of excellence, sustainability, and innovation in the luxury world. We aspire to continue to set the benchmark for hospitality in Mauritius and the Indian Ocean region, celebrating the beauty of our exceptional location while honoring the traditions that makes Le Touessrok a unique haven and a destination on its own. We have an exceptional team and together, we will continue to elevate every aspect of our guest experience, ensuring that each visit is not just a stay, but a remarkable journey of discovery and rejuvenation.”

 Frédéric de Marcy Chelin, General Manager at Shangri-La Le Touessrok, Mauritius.