Thomas Cook India & SOTC Travel launch ‘TravSure’ – A pioneering, comprehensive, safe travel program to assure customers in uncertain times

·        Free Rescheduling & Cancellations for International Group Tours during emergencies

·        24/7 Customer Assistance

·        Additional Trip Protection

Mumbai, July 2, 2025: In a focused endeavour aimed at bringing back confidence in travel amidst global uncertainty, Thomas Cook (India) Limited, India’s leading omnichannel travel services company, and its group company SOTC Travel, have launched ‘TravSure’. This first-of-its-kind, safe travel program reiterates Thomas Cook and SOTC’s customer-first commitment – and delivers a stress-free journey with comprehensive support and financial protection.

Emergency situations result in significant disruption to travel plans with cascading challenges for customers – including cancellations, charges and rescheduling.  Understanding the multiple pain-points during emergency situations, TravSure has been meaningfully designed to provide customers with 24/7 assistance-support via a dedicated representative. Importantly, the program protects travellers from financial burdens by covering costs that arise during such unforeseen events.

With traditional travel insurance policies typically excluding war/war-like and force majeure scenarios, Thomas Cook & SOTC’s TravSure is a bold industry-first initiative, designed to fill that critical gap and financially safeguard their international group tour customers.

The program offers protection against travel emergencies such as flight suspensions, trip curtailments due to war/war-like situations, political unrest, riots, airspace closures, etc. TravSure aims at empowering customers: travel with confidence, knowing that you are protected at every step.

Key Highlights of TravSure*

Free Rescheduling & Refund in emergencies – of unutilized services

·        Applicable across Thomas Cook India and SOTC Travel’s international group holidays

Additional Trip Protection

·        Covers costs for flight rescheduling due to war & war-like disruptions - for flights booked by Thomas Cook India/ SOTC Travel

·        Hotel stays at the destination/ during transit due to unforeseen emergency situations

·        Coverage limit up to USD 1500 per person for air and land expenses on International group travel

24x7 Customer Support

·        Dedicated resource offering real-time support for emergencies, changes or queries

Mr. Rajeev Kale, President & Country Head – Holidays, MICE, Visa, Thomas Cook (India) Limited, said “Customer safety and wellbeing have always been of paramount importance for us at Thomas Cook India. With TravSure, we have taken yet another a pioneering step to ensure that our travellers feel protected and supported - at every stage of their journey.

In today’s uncertain travel landscape, assurance is the need of the hour and TravSure aims to provide comprehensive protection and round-the-clock dedicated support, safety and assurance for our international group tour customers. TravSure is more than just a service - it is a bold step forward in empowering our customers to explore the world with confidence, knowing that they’re backed by the strength of Thomas Cook’s TravSure - every step of the way.”

Mr. S D Nandakumar, President & Country Head - Holidays & Corporate Tours - SOTC Travel, said, “At SOTC, we understand that today’s Indian traveller is both eager to explore, yet mindful of uncertainties. Our TravSure initiative has been thoughtfully designed to support this mindset. By offering robust protection and assurance, TravSure empowers our customers to plan their dream holidays without the fear of financial setbacks. It is a significant step in reinforcing trust and redefining travel confidence — ensuring our travellers feel secure, supported and free to focus on the joy of discovery.”