Vietjet shines again as Asia’s Leading Airline for Customer Experience at World Travel Awards 2025

(Mumbai, 15 October 2025) – Vietjet has once again reaffirmed its position as Asia’s leading new-age carrier, winning the title of “Asia’s Leading Airline – Customer Experience 2025” at the prestigious World Travel Awards (WTA) ceremony held in Hong Kong

This year’s event brought together global leaders and experts from aviation, tourism, and hospitality to celebrate excellence across the travel industry. Recognised as one of the most respected honors in the industry, the World Travel Awards recognize outstanding achievements based on votes from industry professionals and travelers worldwide.

Graham E. Cooke, Founder of World Travel Awards, said:“Vietjet continues to set the benchmark for customer service in the aviation sector, and I am delighted that both the travel trade and the public have acknowledged this excellence by voting it ‘Asia's Leading Airline – Customer Experience 2025’. The commitment of the entire team at Vietjet serves as an inspiration to us all.”

Nguyen Thanh Son,Managing Director of Vietjet, said: “We are truly honored to be recognised by the World Travel Awards for the third consecutive year. This accolade is a heartfelt tribute to the hundreds of millions of passengers and the entire Vietjet team who have trusted, supported, and worked tirelessly to deliver exceptional flying experiences. Vietjet will keep expanding its global network to offer modern, comfortable, and inspiring journeys.”

Vietjet continues to elevate its passenger experience through innovation, introducing a range of new products and services including Business class, the SkyJoy loyalty program, in-flight shopping, digital solutions and AI-powered assistant Amy. The airline also celebrates local cultures with themed activities during major festivals like Holi and Diwali, or the Mid-Autumn Festival across various Asian countries.

Vietjet has earned accolades from renowned global organizations such as Skytrax, Airline Ratings, and World Business Outlook, alongside numerous aviation awards in India and other markets. Operating a modern fleet across more than 170 routes, Vietjet has flown over 250 million passengers to date, consistently delivering safe, affordable, and inspiring journeys that connect people and cultures worldwide.

With India emerging as one of Vietjet’s key markets, the airline has significantly strengthened its presence in the country, operating direct flights connecting Delhi, Mumbai, Ahmedabad, Hyderabad, Bengaluru, and Kochi with Vietnam’s most popular destinations including Hanoi, Ho Chi Minh City, and Da Nang. Vietjet has also introduced convenient connections for Indian travelers to Australia, China, Japan, South Korea, and other destinations across across Asia-Pacific via Vietnam.