Lords Hotels and Resorts enhances its personalisation initiatives

Lords Hotels and Resorts, a leading player in the mid-market hotel segment create memorable guest experiences by enhancing its personalisation initiatives.

Lords Hotels and Resorts have introduced initiatives to pamper its guests, these include complimentary Room upgrades, Early check-in and late check-out (subject to availability), complementary and extended breakfast hours, Chef curated Dining Experience. Hotel staff are trained to ensure the guest stay is safe and comfortable while maintaining social distancing.

Vikas Suri Senior Associate Vice President – Operations, Lords Hotels and Resorts commented “In this post-pandemic world, we can’t miss the opportunity to delight our returning guests.  At the end of the day, personalised experiences are all about “thoughtful” gestures, these include outreach emails, following up once the guest is at the property and delivering our promise to delight all our guests. We have also introduced a lot of new technology to reassure our guests of both care and commitment”

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