Lords Hotels and Resorts resumes operations with new SOP’s

Pushpendra Bansal – Chief Operating Officer – Lords Hotels and Resorts

Lords Hotels and Resorts has resumed operations with hightened precautionary measures.

The group has elevated its Standard Operating Procedures through their new initative “Karona safe Rahona Safe”.

Commenting about the initiative Pushpendra Bansal – Chief Operating Officer – Lords Hotels and Resorts said “ We upgraded our standards, practice, technology and tools as per the new Government guidelines. We are also spacing out employees and avoiding staff gatherings. We have implemented multiple recommendations in our hotels and across the organisation in accordance with guidelines published by the World Health Organisation (WHO), Food Safety and Standards Authority of India (FSAAI)”.

The enhanced protocols includes social distancing, contactless check in, sanitisation, in room dinning, thermal screening of guest, alloting room to the guest after 48 hours of the previos check-out to mention a few.

In addition to these measures, the hotel group has also designated a COVID warrior who oversees that all the systems set are in place and no staff or guest takes a short cut to the same. The warrior also solicits guest’s feedback on how the hotel can further fortify efforts to their satisfaction.  Lords group is one of the fastest-growing hospitality chains in the mid-market segment. Since the company’s inception in 2008, it has grown to be a chain of hotels spread across 11 states in India and also a presence in adjoining country Nepal.

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