The utmost importance is given to the privacy of our guests

Hospitality Lexis had a conversation with the Executive Housekeeper Preeti Chug about the housekeeping services in Hotel Sahara Star

Hospitality Lexis/ Print edition December 2019

As a part of our procedure, we clean guest rooms at a timing that’s preferred by the guest. We make sure the utmost importance is given to the privacy of our guests. However, we make all the efforts to meet the guest to ensure that their room experience is excellent. The Housekeeping Department of the Hotel stands for one motto–‘Creating a home away from home’. The housekeeping team maintains and ensures the security of rooms, guest`s belongings and cleanliness of rooms for guests to have the best experience. The team makes sure that the room attendant places a guest message card for any assistance during their stay. The team always strives to take things up a notch by impressing the guests with creative towel art or decorating the room for special occasions if any.

Sustainability is the need of the hour as said and we at Sahara Star are trying to make important environmental improvements to minimize its impact on the environment. The housekeeping team follows the three major R policy of environmental edge that is Reduce, Recycle, and Reuse. The housekeeping team places Environment-friendly cards on top of guest bed sheets and bathrooms to encourage guest to reuse their towels, sheets, and bedding.

The team offers towel cards, do not disturb signs and more so guests can easily let our associates know when they plan to reuse their linens. As a big effort, we have most of our laundry water recycled in our ETP treatment plant which saves on water consumption. Also as a gesture of sending across the message of saving the planet, the team also gifts the guests with small plants and seedlings.

Indeed the job of housekeeping department is a well-rounded operation that tirelessly works for a time frame of 24 x 7 x 365 with the same energy and enthusiasm.

● Developing a connection with the team by meeting them on a daily basis on the job.

● Offering Rewards and recognition for small and timely efforts.

● Giving them short and regular breaks to keep them physically fit and active.

● Acknowledging their strengths; this simple gesture lets them know that we appreciate what they do for the hotel and further motivates them to continue to keep up the good work. 

● Ensuring regular supply of the right tools and equipment

● Basic optimum resources to make their jobs easier and faster.

● Clarity and clearly defined processes also help a big way to retain and motivate employees.

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